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RULA provides high-quality 24/7 support via phone, email, and TeamViewer to solve the customers' problems. Our clients value short response time and solutions we develop individually to suit their needs.
We organize on-site and online training, provide pre-sales consulting and continuous customer support from the moment of purchase. Do not hesitate to contact us with any questions or tasks you might have.
Popular questions
Do you need help with RULA hardware or software? Please consult the list of popular questions and information about products in this section. For your convenience, we have gathered all Frequently Asked Questions, brochures, videos and leaflets on this page.
What test settings does TestUp save?
TestUP saves all test settings, shakers and sensors configurations, graphs, and calculations made during the test.
You can also make a backup copy of the program by choosing the option “Backup and restore” in the menu.
Where can I get a software update?
On our website in the «Downloads» section. Please mind that you need to log in to download the updates. You can access the demo software version without logging in.
TestUP does not see my device
- Confirm that the device is turned on and that you see RULA logo on the screen
- Check the connection of the Ethernet cable to the device and PC
- Check if you have Windows Firewall or antivirus enabled — both of them cause connection problem, so consider disabling them at software startup.
Hold the «Stop» button for more than 3 seconds. The LCD screen will display information about the IP address, the serial number, and the subnet mask. Take note of the parameter and consult this article on tips how to setup network connection with a vibration controller in Windows.
Will the software remember my channel and shaker configurations?
The shaker and sensor parameters are saved in the specialized shaker database and sensor database. Having entered the features once, you can upload all the necessary parameters from the databases with a single click.
The device won’t load. What do I do?
If, after pressing the power button, the green LED does not light, connect the device to the AC/DC-adapter from the delivery set and try again in 15-20 minutes.
How to Connect RL-R17 to PC?
Take the following steps to connect the recorder to PC trough USB-interface:
- Start LogUp
- Connect the recorder to PC with the cable from the delivery package, while the recorder is off.
- Switch the device on by pressing “START/STOP” button. After the device is connected to PC through USB-interface, it starts getting power supply from the PC, and not from the battery.
When the computer detects the recorder connected to it, a pop-up message will be shown in the lower right-hand corner of the screen, next to the clock panel.
Product Information
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RL-M57
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RL-A200
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RL-A500
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RL-A1000
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RL-S039
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VisAnalyser
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TestUp
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Sensor Calibration
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LogUp
Services of the company
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