en
lv
Products
Products
Solutions
Knowledge
Support
Downloads
News
Contact
Company
Vibration control systems RL-C21M
Vibration control systems RL-C21
Vibration control systems RL-C25
Data acquisition systems, recorders, spectrum analyzers RL-R19
Data acquisition systems, recorders, spectrum analyzers RL-R17
Amplifiers RL-A200
Amplifiers RL-A500
Amplifiers RL-A1000
Amplifiers RL-S039
Software TestUp
Software SignalUp
Software LogUp
Software Sensor Calibration
View All products
How do I check that the tachometric sensor is mounted correctly before starting balancing?

Connect the sensor to Channel 9. Enable Oscilloscope mode on the device and select Channel 9. Wave a piece of reflective tape in front of the sensor a few times. The plane of reflective tape and the sensor ray should be orthogonal. The oscilloscope should distinctly display rectangular pulses, when the tape is in the sensor FOV.  It is also recommended to turn the object of balancing several times after you have mounted the sensor, so that the mark gets into the sensor FOV. If the sensor is directed correctly, the oscilloscope will also display rectangular pulses.
I accidentally deleted the “User Data” folder and its contents. How do I restore it?

The “User Data” folder and its contents will restore automatically when you start working with the device. However, the recording files, measurement reports, etc. will not be restored.
After a firmware update, the device does not load. What am I to do?

Find the “Backups” folder in the “User Data” directory on the SD-card. Copy the files from this folder to the root folder of the memory card. The firmware will go back to the previous version (before the update). In any case, please contact our technical support.
I cannot access the SD-card of the device from my PC?

To determine the reason for this, please do the following:

  1. Check if the Ethernet cable is connected to the LAN socket on both sides (PC and RL-R19). 
  2. Check the integrity of the Ethernet cable.
  3. Check the IP-addresses of the computer and RL-R19. For the PC it can be viewed in “Network Center”. For RL-R19 find it in the “Settings” option of the main menu. The addresses should be different and should belong to the same subnet.
  4. Check the connection with the ping utility. To do that press, Win+R on your PC, enter the command “ping xxx.xxx.xxx.xxx”, where xxx.xxx.xxx.xxx is the IP-address of RL-R19.
  5. Make sure that you have selected the “FTP” option of the menu and the message “Access to files is enabled. To disable it press any key.” is displayed.
  6. Make sure that Windows firewall and antivirus programs are disabled on your PC. Alternatively, make sure that the software is added to the white list.
  7. If the problem has not been solved, please contact our technical support for further guidance.
  8. You can always obtain the data from the memory card: switch the device off, take the microSD card out and use a card-reader.
Why is it that some settings (for instance, spectrum calculation settings) cannot be edited?

The availability of settings is determined by the software configuration you have purchased. For example, to be able to edit the spectrum settings, you are to have the “Spectrum Analysis” software option. For more details about the modular software configuration, see RL-R19 User Manual. To inquire about the cost and activation procedure please contact us by email (contact@rula-tech.com).
Some menu options on the microSD-card are grey-coloured and when I select them, nothing happens. How do I activate these functions?

The availability of options is determined by the software configuration you have purchased. To unblock an option, you have to buy and activate it. For more details about the modular software configuration, see RL-R19 User Manual. To inquire about the cost and activation procedure please contact us by email (contact@rula-tech.com).
When I press “Start Recording”, nothing happens. Why is that?

The recording won’t start if there is not enough memory on the microSD-card for a 10-second-long recording with the specified channel settings and sample rate. In this case you should clear some space on the card.
When I start a graphic measurement, I can only see the coordinate grid on the screen but no graph. What seems to be the problem?

Most probably the minimum or maximum values on the axes have been manually specified in the plot settings. It is recommended to set auto scale on both axes at the start of a measurement, and then make the necessary adjustments in the manual mode.
The device won’t load. What do I do?

If, after pressing the power button, the green LED does not light, connect the device to the AC/DC-adapter  from the delivery set and try again in 15-20 minutes.
Why does the message “TM” appears on the screen instead of the measurement result?

This message is shown in case there is an issue with the signal from the tachometric sensor. Check that:

  1. The tachometric sensor is connected to Channel 9 of the device.
  2. Channel 9 is enabled in the channel settings.
  3. Power is supplied to the tachometric sensor (if necessary).
  4. There is an optical mark in the sensor FOV the sensor, to which it reacts.
  5. The size of the mark and the distances between it and the sensor are such that the sensor can detect it.
  6. No source of bright light is directed to the sensor.
Can I use a different microSD-card with my RL-R19 (not from the delivery set)?

Yes, it is possible. To do that, copy all the files and folders (except for “User Data”) from the root folder of the SD-card. The new SD-card must be rated to 45MB/s write speed.
Can I connect a gauge sensor to RL-R19?

You cannot do it directly. However, it can be done using a signal conditioner.
Can I reproduce a recording made on RL-R19 on a different RULA device?

Yes, you can reproduce them on RL-R19, RL-C21 or RL-C25.
How do I measure DC voltage with RL-R19?

To measure DC voltage with RL-R19, you should open “Measurements” option from the main menu and choose RMS measurement. Specify in the measurement settings that DC offset need not be subtracted.
Products
Solutions
Knowledge
Company
Contact us
+371 6610 2166
Support
Join Us
© 2025 RULA Technologies
Processing Policy

Privacy policy

Welcome to our Privacy Policy


Your privacy is critically important to us.
RULA Technologies is located at:
Balta iela 7, Riga, LV-1055, Latvia


It is RULA Technologies's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://rula-tech.com (hereinafter, "us", "we", or "https://rula-tech.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


- Website Visitors


Like most website operators, RULA Technologies collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. RULA Technologies's purpose in collecting non-personally identifying information is to better understand how RULA Technologies's visitors use its website. From time to time, RULA Technologies may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
RULA Technologies also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://rula-tech.com. RULA Technologies only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.


- Gathering of Personally-Identifying Information


Certain visitors to RULA Technologies's websites choose to interact with RULA Technologies in ways that require RULA Technologies to gather personally-identifying information. The amount and type of information that RULA Technologies gathers depends on the nature of the interaction. For example, we ask visitors who sign up at https://rula-tech.com to provide a username and email address


- Security


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


- Links To External Sites


Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


- Protection of Certain Personally-Identifying Information


RULA Technologies discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on RULA Technologies's behalf or to provide services available at RULA Technologies's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using RULA Technologies's website, you consent to the transfer of such information to them. RULA Technologies will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, RULA Technologies discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when RULA Technologies believes in good faith that disclosure is reasonably necessary to protect the property or rights of RULA Technologies, third parties or the public at large.
If you are a registered user of https://rula-tech.com and have supplied your email address, RULA Technologies may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with RULA Technologies and our products. We primarily use our News page to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. RULA Technologies takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


- Aggregated Statistics


RULA Technologies may collect statistics about the behavior of visitors to its website. RULA Technologies may display this information publicly or provide it to others. However, RULA Technologies does not disclose your personally-identifying information.


- Cookies


To enrich and perfect your online experience, RULA Technologies uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. RULA Technologies uses cookies to help RULA Technologies identify and track visitors, their usage of https://rula-tech.com, and their website access preferences. RULA Technologies visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using RULA Technologies's websites, with the drawback that certain features of RULA Technologies's websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to RULA Technologies's use of cookies.
Privacy Policy Changes
Although most changes are likely to be minor, RULA Technologies may change its Privacy Policy from time to time, and in RULA Technologies's sole discretion. RULA Technologies encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


- Processing Policy  
- Credit & Contact Information


This privacy policy was created at https://termsandconditionstemplate.com/privacy-policy-generator/.
If you have any questions about this Privacy Policy, please contact us via email or phone.