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Data acquisition systems, recorders, spectrum analyzers RL-C21M
Vibration control systems RL-C21
Vibration control systems RL-C25
Data acquisition systems, recorders, spectrum analyzers RL-R19
Data acquisition systems, recorders, spectrum analyzers RL-R17
Amplifiers RL-A200
Amplifiers RL-A500
Amplifiers RL-A1000
Amplifiers RL-S039
Software TestUp
Software SignalUp
Software LogUp
Software Sensor Calibration
View All products
Where can I get a software update?

On our website in the «Downloads» section. Please mind that you need to log in to download the updates. You can access the demo software version without logging in.
During start-up the signal from the sensor is “too great/small”.

First of all, check the correctness of the sensor type settings (ICP, charge or linear) in TestUp software, and the sensor sensitivity. If the problem is still there - no signal, or it is too small, check the integrity of the sensor cable. If the problem has not been solved, check the ICP power current (if you are using an ICP sensor) or connect the sensor to a different channel.
There is high noise level on the shaker, caused by the product, which is operating on it outside the testing zone. How do I not take it into consideration during control?

If it is a Sine test, you should set the control algorithm to “Synchronous detector” for the control channel. In case of Random test, select the “In the task spectrum” parameter in the drop-down menu “RMS is calculated in…” of the “Control” tab.
Can antivirus software interfere with the testing procedure?

We do not recommend using antivirus programmes on your PC when working with RL-C21. As the PC communicates with the devices through the network, the antivirus software may sometimes block the data transfer. In case the antivirus software is installed and cannot be deleted, we recommend adding TestUp and the folder, to which it is installed, to the list of antivirus exceptions, or disable the protection while using the controller.
Can I save channel and shaker configurations?

The settings are saved to separate databases, and, having specified them once, you are able to use them for all subsequent tests.
TestUp does not see the device. There is a message saying that the device has not been found.

Check the connection of Ethernet cable to the device and PC. Check if the device is loading. The words “RL-C21” should appear on the screen, and if you hold the “Stop” button for more than 3 seconds, it will display the information about the IP-address, serial number and the subnet mask. For a detailed step-by-step guide, consult this Knowledge article.

If the device IP-address is 0.0.0.0, and there is a [D] symbol next to the IP-address, hold the "Stop" button for about 1 minute to reboot the controller and reset factory settings.

Another thing to check in case TestUp does not see the device is whether Windows Firewall is enabled and whether there is an antivirus installed. They should be disabled.
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