Where can I get a software update?

On our website in the «Downloads» section. Please mind that you need to log in to download the updates. You can access the demo software version without logging in.

During start-up the signal from the sensor is “too great/small”.

First of all, check the correctness of the sensor type settings (ICP, charge or linear) in TestUp software, and the sensor sensitivity. If the problem is still there - no signal, or it is too small, check the integrity of the sensor cable. If the problem has not been solved, check the ICP power current (in case it is an ICP sensor) or connect the sensor to a different channel.

Can any problems occur due to the antivirus installed on my PC?

We do not recommend using anti-virus programmes on your PC when working with RL-C21. As the PC communicates with the devices through the network, the antivirus software may sometimes block the data transfer. In case the antivirus software is installed and cannot be deleted, we recommend adding TestUp and the folder, to which it is installed, to the list of antivirus exceptions, or disable the protection.

TestUP does not see the device. There is a message saying that the device has not been found.

Check the connection of Ethernet cable to the device and PC. Check if the device is loading. The words “RL-C21” should appear on the screen, and if you hold the “Stop” button for more than 3 seconds, it will display the information about the IP-address, serial number and the subnet mask. Another thing to check in case TestUp does not see the device is whether Windows Firewall is enabled and whether there is an antivirus installed. They should be disabled.